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Understanding RERA & Process to file complaint under RERA Step by Step






The Real Estate (Regulation and Development) Act,2016 is an Act of the Parliament of India which seeks to protect home-buyers as well as help boost investments in the real estate industry.The Act came into force from 1 May 2016.

The Purpose of RERA Act-


1. To ensure the Transparency in projects.

2. To establish the Real Estate Regulatory Authority for regulation and promotion of the real estate sector.

3. To provide proper information about the Builder.

4. To protect the interests of consumers in the real estate sector and to establish a supportive mechanism for early dispute resolution.

5. Provide recommendations to the appropriate Government on in matters relating to the development & promotion of real estate sector.


Process to file complaint under RERA Step by Step & Supporting Documents Required.




1) Visit the respective State RERA (Real Estate Regulatory Authority) website such as UP RERA and can   file their complaints by clicking on the link placed under ‘ REGISTER Complaint’ and Can View there Complaint Status  if File Earlier.

2) While filing the complaint, homebuyers would be asked to submit their personal details including Name, Address, Contact details,Project details,Amount Paid Till Date & Relief Sought.

3) Complainants are required to submit supporting documents such as Builder Buyer Agreement,Receipts of Amount Paid to Builder.

4)  Once the form is fully filled, the complainant would need to pay a sum of Rs 1,000 for filing the complaint via Online mode as a One time Fee.

5)Once the Process is Done you will be notified for a hearing date via SMS/Email on your registered mail id and Phone Number.

6)You May seek a  lawyer to represent your case but RERA allows you to represent case on your own .

7) The Final decision requires 3-4 hearings before order issuance.

8) If you have missed to submit the online documents,then you can submit it at the time of your RERA hearing and you can also upload it online thereafter.



Note :- One Thing to keep in Mind is that there shouldn't be any parallel case running for same Property in any other Court else it will not be considered valid for hearing.


The Salient Features of this RERA Act are:

This law vests authority on the real estate regulator to govern both residential and commercial real estate transactions.
This law makes it mandatory for developers to post all information on issues such as project plan, layout, government approvals, land title status, sub-contractors to the project, schedule for completion with the State Real Estate Regulatory Authority (RERA) and then in effect pass this information on to the consumers.
The maximum jail term for a developer who violates the order of the appellate tribunal of the RERA is three years with or without a fine.
Currently, if a project is delayed, then the developer does not suffer in any way. Now, the law ensures that any delay in project completion will make the developer liable to pay the same interest as the EMI being paid by the consumer to the bank back to the consumer.
The developer cannot make any changes to the plan that had been sold without the written consent of the buyer.
Every project measuring more than 500 square metres or more than eight apartments will have to be registered with the RERA.

It establishes the State Real Estate Regulatory Authority as the government body to be approached for redressal of grievances against any builder.
You can view the order and complaint status by Clicking below link of RERA Complaint Order Details

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